Orax SDI Cloud Reference

 
  1. Introduction
  2. Self-Management tools
  3. Communication and Content management
  4. Sales and Customer Engagement
  5. Service Desk
  6. Project Management
  7. Automation & Wide-Area-Monitoring
  8. Job Cards
  9. Education & B-2-B online training
  10. Billing and customer statements
  11. Inventory & Asset management
  12. Production management
  13. Human Resources and Payroll
  14. Procurement and Supply chain
  15. Ledgers & Accounting
  16. Reporting and Analytics
  17. Administration & configuration
    Up    Previous    Next

Resolutions

Resolution codes are used to do incident analysis. To create and maintain Resolutions is part of the System Administrator's job.

Keep resolutions simple and as few as possible. Every time a technician resolves a Call or Task, she will have to select a relevant resolution code. This task can become daunting if resolution codes are many and fine grained.

 

    Up    Previous    Next