Orax SDI Cloud Reference

  1. Introduction
  2. Self-Management tools
  3. Communication and Content management
  4. Sales and Customer Relationship Management
  5. Services & Service level management
  6. Billing and customer statements
  7. Inventory & Asset management
  8. Production management
  9. Human Resources and Payroll
  10. Procurement and Supply chain
  11. Ledgers & Accounting
  12. Reporting and Analytics
  13. Administration & configuration
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Resolution codes are used to do incident analysis. To create and maintain Resolutions is part of the System Administrator's job.

Keep resolutions simple and as few as possible. Every time a technician resolves a Call or Task, she will have to select a relevant resolution code. This task can become daunting if resolution codes are many and fine grained.


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