Orax SDI Cloud Reference

 
  1. Introduction
  2. Self-Management tools
  3. Communication and Content management
  4. Sales and Customer Engagement
  5. Service Desk
  6. Project Management
  7. Automation & Wide-Area-Monitoring
  8. Job Cards
  9. Education & B-2-B online training
  10. Billing and customer statements
  11. Inventory & Asset management
  12. Production management
  13. Human Resources and Payroll
  14. Procurement and Supply chain
  15. Ledgers & Accounting
  16. Reporting and Analytics
  17. Administration & configuration
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Logging Time and Resolving Tasks

When working on an Task or Service Call, you will probably be required to log the time you spend on it. This can be done using comments.

You may also log time on the "Resolve" tab when closing a work record. Enter your time in the "Billing time" field in hours. So 15 minutes can be logged as 0.25 hours, 30 minutes as 0.5 hours and 45 minutes as 0.75 hours.

You may log billing time in Tasks, Service Calls, Articles, Projects, etc. All of these time logs will feed into your time sheets as well as management reports, so ensure that you log time accurately. When you resolve a work record, make sure that all fields are set correctly (eg. Category, Location, Work type..). Your work history is used in internal and external reports.

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NOTE:
Orax SDI is able to automatically resolve Calls with an Auto-hold status after a number of inactive days. This may be activated and configured in Settings. When using this feature, be aware that Calls closed by the system may not have accurate data, since human intervention is needed to set all fields correctly when a Call is closed. This feature is not advised as it creates a sloppy work ethic.

 

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