Orax SDI Cloud Reference

 
  1. Introduction
  2. Self-Management tools
  3. Communication and Content management
  4. Sales and Customer Relationship Management
  5. Services & Service level management
  6. Billing and customer statements
  7. Inventory & Asset management
  8. Production management
  9. Human Resources and Payroll
  10. Procurement and Supply chain
  11. Ledgers & Accounting
  12. Reporting and Analytics
  13. Administration & configuration
    Up    Previous    Next

Skills

Create and manage skills so that people routing Call can find technicians and consultants with relevant skills.
Once a skill is created, it has to be linked to both a Functional Area and relevant Technicians. This can be done using the User Administration or HR (Employee) module. Linking skills to Functional Areas are done in the Functional Area Administration function.

 

    Up    Previous    Next