Orax SDI Cloud Reference

  1. Introduction
  2. Self-Management tools
  3. Communication and Content management
  4. Sales and Customer Relationship Management
  5. Services & Service level management
  6. Billing and customer statements
  7. Inventory & Asset management
  8. Production management
  9. Human Resources and Payroll
  10. Procurement and Supply chain
  11. Ledgers & Accounting
  12. Reporting and Analytics
  13. Administration & configuration
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Create and manage skills so that people routing Call can find technicians and consultants with relevant skills.
Once a skill is created, it has to be linked to both a Functional Area and relevant Technicians. This can be done using the User Administration or HR (Employee) module. Linking skills to Functional Areas are done in the Functional Area Administration function.


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