Orax SDI Cloud Reference

 
  1. Introduction
  2. Self-Management tools
  3. Communication and Content management
  4. Sales and Customer Engagement
  5. Service Desk
  6. Project Management
  7. Automation & Wide-Area-Monitoring
  8. Job Cards
  9. Education & B-2-B online training
  10. Billing and customer statements
  11. Inventory & Asset management
  12. Production management
  13. Human Resources and Payroll
  14. Procurement and Supply chain
  15. Ledgers & Accounting
  16. Reporting and Analytics
  17. Administration & configuration
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Skills

Create and manage skills so that people routing Call can find technicians and consultants with relevant skills.
Once a skill is created, it has to be linked to both a Functional Area and relevant Technicians. This can be done using the User Administration or HR (Employee) module. Linking skills to Functional Areas are done in the Functional Area Administration function.

 

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